For companies looking to implement automated patch management, which features are most critical and why?
Many organizations need to factor the immediate demands of business operations into their patching schedules. Yet some vulnerabilities, like the recent, must be addressed on a wide scale immediately.
Teams need flexibility and control to simplify complex patching processes and dynamically balance competing demands. Being able to automatically prioritize the most critical updates and schedule the rest for off-peak times is a big productivity and potentially bottom-line boost.Patch management automation is only as good as the portfolio of third-party applications and common vulnerabilities and exposures a tool supports.
This includes Microsoft Windows, Windows Server, Linux and macOS operating systems as well as Microsoft Office products, Adobe software, VMware tools, popular browsers, Zoom clients and other endpoint-based applications. Many patch management solutions support just a few hundred applications, which can complicate endpoint management with manual steps to patch unsupported systems.
For example, you need the ability to register and track patching exceptions for specific applications, including patch name/number, associated CVEs, patch criticality, impacted applications, etc. An accurate real-time patch inventory lays the groundwork for compliance reporting, due diligence in incident response and planning and prioritizing your efforts as you bring backlogged patches up to date, coordinate patching around planned IT downtime or slow periods, etc.
For companies looking toward managed service providers and managed security service providers to operationalize their patch management along with other core security and privacy needs, the five considerations above can help guide your search. This can help maximize risk reduction and business value for overworked IT teams while ensuring increasingly strict cyber insurance, regulatory, audit and market requirements are confidently met.
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