This year, the Consumer Tribunal ordered two dealerships to pay back the money to consumers after the used cars they bought were defective.
The Consumer Tribunal has ordered another dealership to pay a consumer their money back after the used car he bought turned out to be defective.The National Consumer Tribunal has ordered another car dealer to refund a consumer who was sold a defective car.
Section 56 also gives consumers the right to direct the supplier to repair or replace the vehicle or receive a refund. The consumer exercised his right to a refund and the supplier refused. The NCC issued a compliance notice directing Claremont VW to refund the consumer the purchase price of the vehicle as the consumer chose.
“If goods fail to meet these standards, the consumer has the right to choose if the supplier must repair, replace or refund the consumer. Where suppliers fail to honour the consumer’s choice, we will not hesitate to issue non-compliance notices.”In January, this year the NCT also found in favour of the NCC in a similar case against BNA Motors, directing the car dealer to refund the consumer who bought a Volkswagen Polo Comfortline from BNA Motors.
The consumer then wanted to return the car to BNA Motors for a replacement but got no response. He then referred the matter to the Motor Industry Ombudsman of South Africa, who investigated and recommended that the dealer cancel the purchase agreement within 15 working days.
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