While homes and businesses across Northern NSW remain virtually empty nearly a year after catastrophic floods, residents are receiving bills for electricity they say they could not have used.
Estimated bills to be reviewed
In the case of a situation that has led to vastly reduced energy usage, or no usage at all, Ms Young said the rules for bill estimates needed to be reviewed. Customers should first try to resolve any dispute with their retailer, but those left dissatisfied could turn to Ms Young's office for help, she said.
"When I first rang up and complained [to the retailer] ... their solution was to pay the bill and perhaps I could claim it back later," he said.Bungawalbin's Keely Patch said metering equipment damaged by the floods was still not working in her area. "Since the bills have come in, I've only been running a fridge and some lights and that's pretty much all I've got."The ABC heard from people who were experiencing similar issues across a range of energy retailers."Once we have been made aware that a property or meter has been destroyed or damaged, we have processes in place to prevent these customers from receiving any bills, or [we] can amend bills based on customer-provided information," the statement said.
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