'There’s something unseemly about not just exploiting a public agency’s shortcomings for profit but also making things worse in the process.' From columnist Davidlaz:
Sales of bottled water have soared during the pandemic. Many Americans may not realize they’re just paying a huge markup for tap water.Raphael Tulino, an IRS spokesperson, declined to comment on EnQ or its business practices.in May about the agency’s operations.On March 15 alone, he said, 8.6 million calls — about 1,500 per second — were made to the IRS, compared with normal filing-season volume of up to 3 million calls a day.Needless to say, the vast majority of those calls went unanswered.
Valiente wasn’t pleased when, during our conversation, I characterized EnQ as using autodialing technology to overwhelm the IRS’ switchboard and snap up limited spaces in the hold queue. Maybe not. But the company isn’t helping. It’s taking a woefully congested phone system and clogging it up even more for its own gain.
Be that as it may, EnQ is forcing tax professionals to decide whether they should do their best to get through to the IRS on their own or whether, for competitive reasons, they should pay for the company’s service so their clients won’t get left behind.
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