Citi accounted for nearly 37% of pandemic-related complaints to regulators about credit cards between March 16 and May 20, according to an analysis by Consumer Reports. That was four times as much as the next-closest bank.
Citi accounted for nearly 37% of pandemic-related complaints to regulators about credit cards between March 16 and May 20, according to an analysis by Consumer Reports.That was four times as much as the next-closest bank, the analysis of Consumer Financial Protection Bureau complaints database found. Borrowers complained about several aspects -- from inflexible late fees and interest charges, to refusals to provide assistance for those with financial hardships.
"This is absolutely disgusting," the customer wrote. The database indicates the complaint was closed without offering non-monetary relief and Citi chose not to make its response public.Another borrower from Texas complained in June that Citi charged unnecessary late fees and interest.
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