In a world where business dynamics are continually evolving, Welsend's journey in the field of Business Process Outsourcing (BPO) emerges
In a world where business dynamics are continually evolving, Welsend’s journey in the field of Business Process Outsourcing emerges as a testament to adaptability, resilience, and visionary thinking. What began as a modest paging service provider in China back in 1993 has now carved its niche as a reputable BPO player. As of 2023, Welsend’s influence extends far and wide, with a presence in 60 delivery sites in 20 cities across 8 distinct provinces of China.
Recognition, in the form of achieving the “Aspirant” status in the Everest Group Customer Experience Management in APAC PEAK Matrix® Assessment in 2022, has been one of the many milestones for Welsend. Far from being just a decorative accolade, it serves as an affirmation of the company’s relentless focus on superior customer experience, their fortified service delivery models, and a global aspiration.
Guiding Welsend’s international chapter is Robin Feng, appointed as the CEO of Welsend Global Services Inc. Mr. Feng brings with him a wealth of knowledge and experience, having been associated with global giants like Concentrix, Teleperformance, Deloitte, and Microsoft. His intricate understanding of the unique challenges and opportunities at the nexus of Chinese business principles and global market dynamics is poised to be a cornerstone for Welsend’s international aspirations.
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