The chain, hugely popular with celebrities and influencers, is under scrutiny for allegedly hiring based on appearance, withholding pay in the wake of the pandemic, and posting offensive and culturally appropriative Instagram photos (Via EaterNY)
During interviews with Eater, former workers in the company’s Los Angeles and NYC stores allege that Sandelman and Morton screened employees’ appearances via Facetime during the application process to ensure that they adhered to the brand’s aesthetic. Multiple staffers in both cities said this was referred to as a “fit-for-look” call, though some employees reported that the interview occurred in person.
In the six months that Peress worked in the company’s West Hollywood store, she says there “was not one Black person who worked in the West Hollywood location.” Another former staffer, Brandon Colbein, confirmed Peress’ account.
Colbein, who worked at Cha Cha Matcha’s West Hollywood and Venice Beach locations, says the loyalty program was “out of control.” He and other staffers allege that celebrity customers would skip lines, bring friends into the store with them, and order “uncomfortable” quantities of drinks for themselves and their guests, ranging anywhere from $75 to $150 worth of product.
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