Capital One thinks its digital assistant Eno can stand out because it proactively seeks ways to make life easier for customers
Artificial intelligence assistants are no longer just the domain of Amazon and Apple. Some of the nation’s largest banks and credit card companies are luring millions of users their way thanks to their own in-house Alexa.
“Eno is an assistant that is both reactive and proactive,” said Ken Dodelin, vice president of conversational AI at Capital One. “People love it when you can talk to an AI assistant to get an answer and love it even more if the AI assistant detects an issue and helps resolve the stressor.” Its free trial feature, which it rolled out in the fall, is another example of how Capital One is building a proactive chatbot. The service prevents customers from getting charged for a free trial they forgot to cancel. Eno detects when a customer begins a free trial and will proactively reach out to the customer when the trial is nearing completion. Eno will provide the merchant name, trial length and a link to take acton.
Malaysia Latest News, Malaysia Headlines
Similar News:You can also read news stories similar to this one that we have collected from other news sources.
There's Only One Tennis Player in History Who Has More Olympic Medals Than Serena WilliamsSerena Williams has won four Olympic medals, all of which are gold. Three of them were won alongside her sister, Venus, in the doubles event.
Read more »
Shaquille O’Neal Wishes He Could Say ‘One Last Thing’ to Kobe BryantET spoke with the NBA legend at Shaq's Fun House Big Game Weekend Party in Miami ahead of Super Bowl LIV, airing Sunday, Feb. 2 on Fox.
Read more »
'Soundtrack' canceled after one season at NetflixNetflix has hit eject on Soundtrack. The streamer confirmed to EW on Friday that it has canceled the musical, lip-syncing drama…
Read more »
Jim Carrey will do a sequel to The Mask but only under one conditionThe actor found fame as banker Stanley Ipkiss, who turned into a green-headed gangster after discovering a green mask in the 1994 hit movie
Read more »
U.S. lifts Iran sanctions on one unit of Chinese shipping giant COSCOThe United States on Friday lifted sanctions on one of two units of the Chinese ...
Read more »
‘Soundtrack’ Canceled After One Season At NetflixIt’s one-and-done for the musical drama series Soundtrack at Netflix. The Internet TV network has canceled the series after one season, Deadline has confirmed. Soundtrack (fka Mixtape) had pr…
Read more »