Southwest Airlines continues to work on catching up with thousands of delayed and canceled flights, which have left many travelers stranded at airports.
Childs' flight from Oakland International Airport to Las Vegas was canceled. He is one of hundreds stranded at the Oakland airport."With more than half of the airports where we operate in the continental U.S. under duress from the storm, Southwest is uniquely affected given our size and structure," Southwest said in a statement on Christmas Eve.NBC Bay Area's Jessica Aguirre, Chris Chmura and Scott Budman examine the holiday travel nightmares.
It was not immediately known how many of the delayed and canceled flights in the Bay Area were tied to Southwest. In a statement, Southwest wrote in part"our employees and crews scheduled to work this holiday season are showing up in every single way." But a leaked memo from the airline states it has entered a state of operational emergency due to an unusually high number of absences.
The United State Department of Transportation said it will examine whether cancellations were controllable and if Southwest is complying with the rules.
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