Call for Malaysia Airlines to rediscover its roots

I WRITE this letter with a heavy heart. After nearly three decades of loyalty to Malaysia Airlines (MAS), it pains me to say that our national carrier...

this letter with a heavy heart. After nearly three decades of loyalty to Malaysia Airlines , it pains me to say that our national carrier, once a symbol of pride and prestige, is rapidly losing its appeal.

Sarawak is a gem waiting to be discovered, with immense tourism potential. However, with the current airfares, especially on MAS, many potential travellers are priced out, severely hampering the state’s tourism growth. I believe, as many do, that with premium prices should come a premium experience. Unfortunately, MAS no longer delivers on this. The business lounge, once a place to relax before flights, has deteriorated.

The food, an essential part of any long-haul experience, has worsened. On two recent occasions, the in-flight meals were barely edible, bordering on “off”. In one instance, the lack of quality even made me hesitate to eat. Adding to this is the cumbersome process of booking tickets online. With ticket sales exclusively digital, resolving booking issues becomes frustratingly difficult.

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theSundaily /  🏆 25. in MY

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