Transportation Secretary Pete Buttigieg said Southwest Airlines must compensate travelers for canceled flights, lodging and meal expenses this week.
Transportation Secretary Pete Buttigieg during an announcement at O'Hare International Airport in Chicago, Nov. 21, 2022.
Southwest CEO Bob Jordan apologized to customers Tuesday, saying in a video message that the airline's "highly complex" network was thrown off by the severe winter weather as dozens of aircraft and crews fell out of position.
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