Bureaucratic Bungles Delay Electric Revolution
Lack of knowledge on the part of support personnel leads to bureaucratic bungles and frustration for the consumer.Phil had a relatively simple request. He wanted to power his home electric vehicle charger on the lower priced electricity provided by Tariff 33 in Queensland. Through a series of miscommunications and a lack of knowledge from electricians and support staff, this took almost a year to complete and ended up in the hands of the ombudsman.
In his research of the Energex site, he found that his charger should be linked to a controlled load . He rang his power provider, Alinta, and was told that they had to fit a smart meter for this. It took a month for the electrician to call. He advised that the power board had to be reconfigured to accept the new meter. The electrician submitted an EWR to Alinta. This took another month to process.
In December 2022, another Energex electrical contractor paid a visit and declared that the board had been wired incorrectly and wanted Phil to get his electrician to correct it. But, said Phil, the electrician had rung Energex before doing the work to make sure it was correct. Phil had the wiring diagram — which he delighted in showing me despite the fact that I had no idea what it all meant, squiggles and lines.
“I have owned an electric car for over 3.5 yrs and when I first got my EV I had a 7.2kW charger installed at home. Before installing I tried to contact Energex to get some guidance as I am aware that everyone using chargers at peak time would cause issues. But the call center would not connect me to any technical personnel.“July 2022 when power started to increase in price I thought I would revisit this area.
“After another 3-4 weeks Energex arrived to fit a switching relay for the charging circuit, I was then informed that it couldn’t be connected as he did not have an EWR for the charger. Which has been fitted for 3 yrs.
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