The US government has handed down a fine of US$1.1 million to British Airways over claims it failed to pay refunds for cancelled flights during the Covid-19 pandemic.
In a detailed statement, the US Department of Transportation said the UK flag carrier did not provide "timely refunds to passengers" for abandoned or rescheduled flights to and from the country.According to the report, the department had received more than 1,200 complaints about the airline. In response, British Airways rejected the accusations, saying it had "acted lawfully at all times.
Damar Residence coming up soon PAPAR: Those who love nature and a healthy lifestyle should consider Damar Residence, in Lok Kawi. Read more “British Airways’ website contained contradictory and false information regarding refund options for impacted consumers. Specifically, following flight cancellations and schedule changes, consumers that logged into the airline’s Manage My Booking webpage would see a conspicuous 'Cancel and refund flight' blue button that linked to an online form.
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