Do you know that JPJ only has three official external business partners for road tax renewal? However, BJAK is not one of them.
has revealed that the online insurance aggregator BJAK was not authorised to operate road tax renewal service. This is after the regulator received complaints from the public regarding BJAK’s road tax offerings including, JPJ said the agency and the Ministry of Transport have never given their approval for BJAK to run the road tax renewal service.
JPJ has also highlighted two major complaints from the public in regards to BJAK which include the additional fee that was imposed on customers who want to renew their road tax through the company. Some customers also said the expiry dates of their road tax were not updated after they renewed it through BJAK.The agency said that BJAK’s backend system was not linked to its MySIKAP which does not come as a surprise.
Even though JPJ is not happy with BJAK’s claim and promo, the agency did not say whether it will pursue legal action against the aggregator. In its statement, JPJ only advised the public to be vigilant and not to engage with unauthorized parties that offer road tax renewal services.is still running as usual based on our visit at 5:15 PM today. We have since reached out to BJAK’s representatives to obtain further clarifications, so stay tuned.
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