Icasa says it will review the regulations governing mail delivery in South Africa to recognise e-commerce services, and protect consumers against loss, damage and delays in deliveries.
to review mail conveyancing regulations in the country to bring them up to date with changes in technology and to introduce better protections for consumers.
There are no provisions for rebate payable to the sender where there has been a delay in the delivery of an item/article without a notification for such delay. “The regulations also fall short in terms of specifying recourse in case of loss, theft, fraud, damages of mail, including notification to sender in cases of delay.”Icasa said it will consider definitions of terms currently used in the process of mail conveyance but are not yet defined in the regulations.Icasa will consider rephrasing the wording on legal possession and clarify the difference between legal possession and ownership of mail.
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