The Biden administration will hold Southwest Airlines 'accountable' if it fails to fulfill commitments to customers for 'controllable delays and cancellations,' Transportation Secretary Pete Buttigieg said on Thursday, after the airline canceled thousands of flights in the wake of winter storms.
U.S. Transportation Secretary Pete Buttigieg attends a press event ahead of expected Thanksgiving travel at O'Hare airport in Chicago, Illinois, U.S., November 21, 2022. REUTERS/Jim Vondruska/File Photo"accountable" if it fails to fulfill commitments to customers for "controllable delays and cancellations," Transportation Secretary Pete Buttigieg said on Thursday, after the airline canceled thousands of flights in the wake of winter storms.
In a letter to Southwest CEO Bob Jordan dated Dec. 29, Buttigieg also said the company has agreed to honor "reasonable" requests for reimbursement for alternative transportation for passengers whose flights were canceled or delayed between Dec. 24 and Jan. 2.Reporting by David Shepardson; Writing by Alexandra Alper; Editing by Chris Reese
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