KUALA LUMPUR, Jan 17 — The financial industry received around 2.3 million complaints over the past five years, 98 per cent of which were related to the banking sector and the...
The FMOS is a merger between the Ombudsman for Financial Services and the Securities Industry Dispute Resolution Center and serves as a centralised dispute resolution centre for financial consumers and investors nationwide. — Picture by Yusof mat Isaas a first-time user . Exclusively for Malay Mail readers: Use codeKUALA LUMPUR, Jan 17 — The financial industry received around 2.
The central bank deputy governor said evidence supporting the lower number of complaints could also be observed from marked improvements in customer loyalty and overall customer satisfaction, as presented in the latest nationwide customer satisfaction survey commissioned by the banking and insurance industry.
In line with the functions of OFS and SIDREC, FMOS serves as an alternative to the judicial system through the provision of independent and impartial mediation and adjudication services. According to Mohammad Faiz, FMOS simplifies the resolution process for financial consumers and investors by providing a trusted one-stop platform, which is especially important as the lines between financial and capital markets blur.Meanwhile, Chew said FMOS helps to redress this imbalance by providing an avenue that is independent, fair and transparent for aggrieved financial consumers to resolve their disputes with financial service providers.
Bank Negara Malaysia Bnm Financial Complaints Insurance Complaints Disputes
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