Following an hours-long nationwide outage last week, AT&T apologized to all of its impacted customers, recognized their frustration and offered them a $5 credit toward their account, according to a statement written on the company’s website.
The company logo hangs over the door to a AT&T telephone store Thursday, Feb. 22, 2024, in Denver. , AT&T apologized to all of its impacted customers, recognized their frustration and offered them a $5 credit toward their account,We apologize for Thursday’s network outage. We recognize the frustration this outage has caused and know we let many of our customers down. We understand this may have impacted their ability to connect with family, friends, and others.
We’re also taking steps to prevent this from happening again in the future. Our priority is to continuously improve and be sure our customers stay connected. Thousands of Americans dealt with cellular outages on AT&T, Cricket Wireless, Verizon, T-Mobile and other service providers on Thursday, according to data from
“We have restored wireless service to all our affected customers. We sincerely apologize to them. Keeping our customers connected remains our top priority, and we are taking steps to ensure our customers do not experience this again in the future,” AT&T wrote.
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