KPRC 2 Investigates is getting a lot of questions about a recent electric bill increase that just went into effect. Several viewers said they were being overcharged and asked Investigator Amy Davis to get some answers.
“We understand how difficult it is for customers to receive a higher-than-expected electric bill, which is why we work with closely customers to help them pay their bills, including offering payment arrangements. While we do not discuss individual customer accounts, we have verified the customer’s concerns are not the result of a billing issue at Frontier.
It’s important to understand that neither Frontier nor any retail electric provider in Texas controls TDU rates. TDU rates are proposed by Transmission and Distribution utility companies, reviewed and approved the Public Utility Commission of Texas, and adjusted in March and September. The TDU calculates the TDU charges based on the last day of the customer’s billing cycle, delivers those charges to Frontier which then passes these charges to customers as part of their electric bill.
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