Are You So Technical You Turn People Off?

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Are You So Technical You Turn People Off?
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Too much information can come across as arrogance and “talking down.” To avoid sounding like a walking, talking museum or Wikipedia, leave it to the listener to guide the discussion. For example, offer this: “I can go into a deeper explanation about X if you’d like me to?”

But never phrase your offer like this: “Do you need me to explain X?” Rarely will anyone take you up on such an offer. They fear that they’ll seem ignorant. Or they’ll hesitate to “try your patience” with a request for more detail.

To sum up: To avoid turning your explanation into a lecture rather than a learning experience, encourage discussion. Your phrasing and delivery matter a great deal to clarity and the listener’s confidence.

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