An aquarium shop owner in Ipoh, Malaysia, and her husband were shocked to discover that a total of RM23,080 had been transferred from their fixed deposit accounts without their knowledge or consent. The couple claims they never received any OTPs for the transactions and did not click on suspicious links.
IPOH: An aquarium shop owner and her husband were shocked to find out that RM23,080 from their fixed deposit accounts had been transferred out without their knowledge or consent."This happened at around 4:45 am. I lost RM18,480, and my husband, Yong Kui Hin, 38, lost about RM4,600 in just two hours.
"We had two fixed deposits for our children's education in that bank, and that money was transferred to other parties. We had never used the money for any purpose as we were saving up for the children's education," said Ling, who added she was unsure whether it was stolen by hackers or if there was an internal issue with the bank, adding that she and her husband did not receive any one-time passwords for the transactions, and had not clicked on any suspicious links.
"Both our online login IDs, passwords, and security questions were verified. Due to this, the bank says they are not responsible for the losses and will not offer any compensation," she added. Yong added that he hopes to get a clarification on the transactions that were done without their consent."We also hope that the person behind this will be caught and investigated," he said.
Fraud Malaysia Bank Fraud Cybercrime Investigation
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