Insiders in Apple's healthcare organization say its leaders suppress concerns and mislead executives
A year after Desai signed on, Apple opened a couple of health clinics for company employees. The idea was to use the clinics as a sort of workshop for Apple to explore the ways its technology could be applied to healthcare — if it worked, Apple could not only improve its products to make them smarter but also expand its business beyond digital devices and become a significant player providing care and other services in the $4 trillion US healthcare industry.
The mismatch between what Desai's team was asked to do and what the watch and Apple were positioned to deliver exemplifies what insiders described as a vague mandate across Apple Health outside of making sensors. Three years in, Apple is now questioning whether it should continue to run the AC Wellness clinics, two people close to the company said. It's not clear internally that they're outperforming Crossover Health, a startup that used to run an original Apple clinic, one person said. And they can be expensive to operate compared with normal clinics, in part because the clinicians spend more time with patients, another person said.
The incident occurred one month after Weems had been part of a group overseeing Apple's clinics that was prepping to give Williams a progress report. Weems said in a meeting that some people in the organization preferred telling good stories over accurately representing the data, according to two former employees. She pointed to a routine review a month prior in which the clinical team had presented a story about a patient that turned out not to be true.
Questions about data continue to get in the way of Apple building a profitable business out of health Across all AC Wellness programs involving hypertension, a large portion of patients with Stage 2 hadn't improved recently, sources said.
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