It is the only major bank not to allow customers to access services through Australia Post. Rural branch closures will be a focus on Senate report this week.
ANZ chief executive Shayne Elliott wants to revisit a deal with Australia Post to allow customers to bank in post offices at the same time as major banks come under increasing political scrutiny over plans to close more branches.
Paul Graham is the chief executive of Australia Post. ANZ tore up its Bank@Post deal with his predecessor, Christine Holgate, but says it wants to renegotiate with Mr Graham.Customers of Commonwealth Bank, Westpac and National Australia Bank, and some smaller banks, can use the 3500 Australia Post branches that offer Bank@Post services to do simple banking, such as depositing cash.
But Mr Graham told the committee in December that Australia Post would need more money from banks, beyond the existing deals, to upgrade its branches and train staff. “We need financial support to enable that to happen,” he said.ANZ closed 72 branches last year, according to S&P Global Market Intelligence. Westpac closed 167 branches – many of its regional brands were co-located in Westpac branches – while CBA shut 73 and NAB closed 63. These numbers include city and rural areas.
But Mr Elliott said while some branches had closed, others were opening. He pointed to a new branch in Darwin and another in Tennant Creek, where ANZ is the only big bank in town. “The footprint will change and respond to customer needs,” he said.
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