Anatomy of an $2.3b government tech failure

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Anatomy of an $2.3b government tech failure
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The business “super registry” would have been the biggest gov-tech project ever. After four years of spiralling costs, it has been unceremoniously dumped.

and lost interest, attending only one in five of the board meetings, while the Tax Office slow-walked ASIC’s data synch requests. In one instance, reaching agreement on a file-sharing format for one form took six months, delaying key decisions.

Scope was expanded to include extra registries. Amid sky-high developer costs and a dearth of security-cleared technicians who understood the arcane world of federal business registries, the actual external labour costs were 75 per cent higher than what Treasury estimated. The now 500-strong project team was burning cash at $12 million a month or an eye-watering $600,000 each working day.and no one wanted to hear about another tech wreck.

While the project was being run using agile workplace practices, the actual programme was a classic waterfall style, design-then-build program, meaning most of the benefits only come at the rear of the whole exercise. The Rees review gave the fiscally strapped Albanese government the option of dumping the scheme and returning the whole shebang back to ASIC.

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