Most of the three-hour-plus delays happening at DFW International Airport
An American Airlines plane taxis to the gates of Terminal C at Dallas/Fort Worth International Airport on Sunday, July 23, 2023.
The Department of Transportation investigation that followed the carrier from 2018 to 2021, found that American allowed 43 domestic flights to sit on the tarmac for long periods of time without allowing passengers to get off. It’s the largest fine ever issued for tarmac delay violations, which came along with a cease and desist order, according to the DOT. Of the $4.1 million, $2.05 million will be credited to American for compensation provided to passengers on the affected flights.
“While these delays were the result of exceptional weather events, the flights represent a very small number of the 7.7 million flights during this time period,” Jantz said. “We have since apologized to the impacted customers and regret any inconvenience caused.”
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