American Airlines Scheduling Glitch Allows Pilots to Drop Thousands of July Trips
American said it has suspended a platform that allows pilots to change their schedules while it investigates the issue.
"We understand these are important tools for our pilots and are working as quickly as possible. We will provide updates throughout the day as we learn more," American told pilots in an email Saturday. "They failed to keep the IT system running properly and now thousands of flights do not have pilots assigned to them," said Dennis Tajer, an American Airlines captain and spokesman for the Allied Pilots Association. He said the issue creates"uncertainty for passengers and pilots.", when a technology problem let American's pilots take vacation during the busy December holiday period. The carrier offered pilots 150% pay for pilots that picked up assignments.
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