It was reported that Amazon had a team of workers around the world listening to Alexa audio requests with the goal of improving the software. FMTNews EU Amazon Alexa
LUXEMBOURG: European Union privacy watchdogs are gearing up to police digital assistants after revelations that Amazon.com Inc workers listened in on people’s conversations with their Alexa digital assistants.
EU regulators are now working on a common approach on how to police the technology, said Tine Larsen, head of the data protection authority in Luxembourg, where the US retail giant has its European base and employs a staff of more than 2,000. Larsen’s comments echo those of Helen Dixon, head of the Irish watchdog, responsible for overseeing the likes of Apple and Google.
EU regulators are working on a common position on the privacy issues surrounding voice assistant systems, said Johannes Caspar, head of the watchdog in Hamburg, Germany. “We urgently need common and reliable industry standards on this to better regulate” privacy protections, he said in an email. “We know that customers have been concerned by recent reports of people listening to audio Siri recordings as part of our Siri quality evaluation process – which we call grading,” it said. “We heard their concerns, immediately suspended human grading of Siri requests and began a thorough review of our practices and policies. We’ve decided to make some changes to Siri as a result.
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