It's not just Alexa listening when you talk to her. Sometimes Amazon workers might be tuning in as well, the company confirmed on Thursday.
"This information helps us train our speech recognition and natural language understanding systems, so Alexa can better understand your requests, and ensure the service works well for everyone," a company spokesperson wrote in an emailed statement to ABC News.smart speakers, respond to keyword-detecting technology to know when a "wake word" like "Alexa" is uttered, and then stores and send the commands to the cloud, the company said.
Alexa, an intelligent personal assistant developed by Amazon's Lab126 at the Frontier Tech Forum, in December 2016., who reported that the company has hired thousands of employees and contractors around the world, including in Boston, Costa Rica, India and Romania to review, transcribe, mark up and then feed back the information into its software to improve Alexa's grasp of language and voice commands.
Amazon seemingly denies this portion of the report. The company spokesperson wrote, "when the wake word is detected, the light ring at the top of the Echo turns blue, indicating the device is streaming your voice request to the cloud. Only recordings after the wake work are ever streamed to Amazon."
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