Starting in December, Airbnb will allow users to view the total price of their stays before taxes, including what guests have increasingly described as out-of-control cleaning fees.
Alea Simone was checking out of an Airbnb in Shreveport, Louisiana, where the property’s host asked her to put used towels and sheets in the laundry. But the laundry room was not on the property. And Simone was already paying a cleaning fee on top of that.
Airbnb will prioritize the total price — instead of the nightly price — in its search algorithm. “This means that for similar listings in the same area, those with the highest quality and best total prices will rank higher in search results,” the company said in a statement. Thomas, who has managed Airbnbs for about seven years and is now opening his first hotel, said he paid about 90% of his cleaning fee to cleaners. Cleaners are required to use a higher level of attention to detail in Airbnbs, he said, compared with cleaning hotel rooms, and in a tighter turnaround. “You have between 11 a.m. and 3 p.m., and everything has to be done and perfect,” he said. “The cleaners are our eyes and ears. They’re my lifeblood.
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