The company showed off a variety of new tools aimed at nudging on the fence users towards becoming hosts on the platform.
New hosts can now also opt to choose an “experienced guest,” who has at least three previous Airbnb stays and a good standing to be their first guest. The Superhost can then guide the rookie host through the entirety of that first rental and answer any questions that may come up along the way. The aim with both of these new features is to ease potentially hesitant hosts into the hosting process and minimize the possibility their experience could end in a potential account ending disaster.
Superhosts have an incentive to help out the newbies too. Airbnb told Gizmodo the Superhosts will receive payment in the form of a percentage of the listing they provided assistance for. That percentage payment will come directly from Airbnb rather than the host being helped, though it’s unclear exactly just how much of a cut those users will receive. A spokesperson at the event told Gizmodo that percentage could depend on a variety of factors including the listings’s geographic location.
“I don’t think over-tourism is too many tourists in the world travelling,” Chesky added. “I think over tourism is too many people going to the same place at the same time.”
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