KUALA LUMPUR, Sept 8 — AirAsia is ramping up its flight operations to meet growing passenger demand and with its continuing fleet expansion by year-end, this will help meet...
Umno’s ulama council: No need for Muslim-owned eateries to get halal cert as they are bound by Islamic rules on halal and ‘haram’
“These aircraft are either newly delivered or returning to service post-Covid with 92 aircraft, we will deploy as many as we can to fill the gaps based on demand,” he said. He pointed out that climatic factors, especially bad weather, are a common issue. For instance, an average heavy downpour in Malaysia could last 30 to 45 minutes.
“If you have a technical problem and it does not jeopardise safety, you can continue operating. For certain issues, that may not be possible and immediate repairs are needed,” he said.“Even then, nine to 10 flights are diverted simultaneously, there is no airline that will have nine to 10 spare aircraft sitting on the ground to help recover all flights.
He highlighted AirAsia’s improvements in customer service. Response times improved to an average of 1.7 minutes in 2024 from 26 minutes in 2021, and the complaints resolution rate rose to 84 per cent from 67 per cent in 2021.
Flight Disruptions Airasia Fleet Expansion Passenger Demand
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