AirAsia has deployed FACES at KLIA2 to replace boarding passes with facial recognition. AirAsia wants you to check-in, book a ticket, board the flight and buy products in the future with just your face.
has started rolling out FACES , a facial recognition system that you might be able to experience on your next flight. Essentially, your face is now your boarding pass and it aims to provide a seamless and contactless experience at the airport. FACES will be deployed starting 1st November at KLIA2 in Malaysia for selected flights and it will be expanded to more airports in the region in 2022.when it deployed the first generation of FACES at Senai International Airport, Johor Bahru.
Before using, passengers are also required to verify their documents at the service desk at the airport. This is a one-time process and passengers will need to verify again if there’s a change of travel document. Before the official rollout, AirAsia has provided us with an early demo of the system. Each passenger takes about 3-5 seconds to recognise and obviously, you’ll have to take off your mask to scan your face. If the system couldn’t recognise you, there will be the option to scan your digital boarding pass below the display.
When we asked about potential concerns of passengers removing their face masks during the scan, he said even if passengers need to take them off for breathing or eating, they don’t have a problem with that but they need their passengers to be courteous and be aware of others, as well as protecting themselves and their crew.
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