MONTREAL — Consumer rights advocates are demanding Air Canada provide compensation to many of the hundreds of thousands of passengers whose summer flights it…
Canada’s largest carrier said Wednesday night it will cut more than 15 per cent of its departures in July and August as the country’s flight network sags under an overwhelming travel resurgence.
Sylvie De Bellefeuille, a lawyer with Quebec-based advocacy group Option consommateurs, says many customers are “absolutely” owed compensation under Canada’s passenger rights charter. Gabor Lukacs, president of the Air Passenger Rights advocacy group, said airlines have “oversold their capacity” in a bid to compensate for two years of battered bottom lines.
“Some we are able to rebook immediately while for others we will continue to search for alternatives and will advise them if options become available,” said spokesman Peter Fitzpatrick.Air Canada did not answer questions around whether the schedule slim-down was within its control, stating that it “will meet its obligations under APPR.”Article content
“This is definitely not good news for Air Canada. It’s their peak season — that’s the most lucrative quarter of the year, and for the past three years it’s been negative,” he said.Cathy Gray booked a family trip to Scotland months ago, and has already seen her flight rescheduled once.
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