An online emotional support chat service ran an experiment in which an AI wrote responses to users. The experiment could be a preview of the ethical disputes to come as AI technology works its way into more consumer products and health services.
on Jan. 6, he was inundated with criticism. Academics, journalists and fellow technologists accused him of acting unethically and tricking people into becoming test subjects without their knowledge or consent when they were in the vulnerable spot of needing mental health support. His Twitter thread got more than 8 million views.
No option was provided to opt out of the experiment aside from not reading the response at all, Morris said. “If you got a message, you could choose to skip it and not read it,” he said. “This is an organization that is trying to provide much-needed support in a mental health crisis where we don’t have sufficient resources to meet the needs, and yet when we manipulate people who are vulnerable, it’s not going to go over so well,” she said. People in mental pain could be made to feel worse, especially if the AI produces biased or careless text that goes unreviewed, she said.
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