KUALA LUMPUR, Jan 10 — The Malaysian Aviation Commission (Mavcom) has instructed all airlines to immediately improve flight disruption management in anticipation of the increased...
KUALA LUMPUR, Jan 10 — The Malaysian Aviation Commission has instructed all airlines to immediately improve flight disruption management in anticipation of the increased flight capacity and passenger traffic during the Chinese New Year festive season.
“While Mavcom notes that airlines have standard operating procedures in handling flight disruptions, its management must be further strengthened and given immediate attention. Mavcom has also instructed airlines to deploy dedicated Delay Handling Teams on the ground for any flight delays of two hours or more and they must be given the authority to assist passengers at all Malaysian airports.
Ahead of the Chinese New Year, Mavcom said it has approved all 291 additional flights applied by the airlines between Jan 18 and 31, to meet travel demand and address the issue of high airfares during the festive period.
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