Impactive Capital can help Concentrix figure out how to deploy its cash pile – and boost employee retention.
provides technology-infused customer experience solutions and runs customer service for 2,000 customers globally. They are the second largest outsourced CX company globally and provide CX process optimization, technology innovation, front- and back-office automation, analytics and business transformation services. It also offers customer lifecycle management, customer experience/user experience strategy and design, as well as analytics and actionable insights.
Historically, Impactive has utilized an activist toolbox focused on strategic initiatives, operational improvements, capital structure and ESG. The firm sees significant strategic and capital allocation opportunities here: Concentrix is poised to generate 80% of its current market capitalization in capital available to deploy over the next three years, generating $2.5 billion in free cash , and it will have $1.
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