At 100, USAA has had a monumental presence in San Antonio, a huge economic impact and a legacy few businesses can match.
USAA, the insurance and banking company born in San Antonio, celebrates 100 years of serving its 13 million members this month.Hardly a story is told or written about the hometown-born financial services company USAA without using the word giant.
Visitors to what USAA refers to as the “home office” will include some of its first insurance customers, known as members, along with descendants of the founders. The daughter of longtime CEO, Robert McDermott, is also expected. “They’re not just headquartered here. They were founded here and they’re a part of our DNA, primarily being that they serve those who serve, and we are Military City USA.”
Last year, USAA hired about 2,500 people for its offices across the country and in Europe, Saucedo-Herrera said, and it is now one of Texas’ largest tech employers. While the company’s employment numbers have grown and contracted over the years, with both hiring surges and layoffs, it’s not uncommon to meet USAA employees who have served all or a major part of their career at the company.
In the late 1960s, more than 90% of all USAA workers were women, said Taylor Clark, executive lead for the 100th anniversary project. Today, the workforce is overall more diverse and inclusive, he added, the result of making the employment practice a stated mission. In February, Dworaczyk helped lead an internal kickoff organized to mark the company’s centennial year. During that event, a three-story replica of the Statue of Liberty’s torch was ignited using theatrical lighting.
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