A Florida teacher thought she'd settled her student loan debt 20 years ago. Then she got a bill for $1 million.

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A Florida teacher thought she'd settled her student loan debt 20 years ago. Then she got a bill for $1 million.
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The woman worried she could lose everything — but a stranger from the internet offered to help.

For almost a decade, the government took hundreds of dollars each month out of the paychecks of a Florida woman named Michelle to recoup old student loans that were unpaid and overdue. The process, called, is legal, and the U.S. Department of Education can order it for someone's wages, tax returns and Social Security to force repayment on defaulted loans.

So, when Michelle opened a letter from her alma mater in July suggesting that her Perkins loan repayments were"severely past due," she was stunned. Even more confounding than the bill itself was the amount it said she still owed the school: $955,000.02. Michelle received a letter from the University of Florida, dated July 22, 2022, which suggested the unpaid balance on her student loans was almost $1 million.Mayotte is a regular in the site's r/StudentLoans subreddit, where people share personal experiences and tips as they navigate daunting repayment schedules amid changing debt relief policies under the Biden Administration, and frequently uses it to connect with people who need advice about their loans.

A spokesperson at ECSI confirmed the calculation issue and acknowledged in a statement that the company"sent letters to a small number of borrowers reflecting incorrect amounts owed on their loans" over the summer. "They said they never received it," said Mayotte. She noted that, in her experience, miscommunication is common between Perkins loan borrowers and their loan servicers, despite company policies that technically require loan servicers to send borrowers monthly notifications about their bills, especially when they are past due.

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