2 Oregon bank employees were fired after one of them gave a customer $20 when he couldn't access his bank funds. Now after U.S. Bank received widespread criticism, it has apologized and offered both women their jobs back, a spokesperson tells NBCNews.
Eugenio said he decided to call the bank's customer care number, in a last-ditch effort, for help. He connected with call center representative Emily James and explained the situation.
"I know I can't remove the hold and not get in trouble. It's Christmas Eve, let's get this guy home. Let's do anything," James recalled., Gilbert gave James $20 and gave her permission to leave and meet Eugenio at the gas station to give him the cash. Eugenio told KGW that he was so surprised by the kind gesture that he cried. That gesture, however, would cost James and Gilbert their jobs.
A bank spokesperson told NBC that James and Gilbert were fired for violating a company policy that prohibits employees from leaving work to meet with unknown customers.
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