It's all too easy for a moment of disagreement to spiral out of control—with potentially serious consequences. Here are some healthier ways to handle the tension, writes navarrotells
Body language to convey calmness and empathy is crucial during emotional turmoil.Co-authored by Joe Navarro and Anne-Maartje Oud
Learning to de-escalate is a little bit of art, science, and social diplomacy, and it begins with you. We say that because we cannot assume the other person will seek to do so; nor can we assume they have the skill set and the will to do so. Stay calm. Take deep breaths and try to stay centered, aware, but, above all, calm. This may sound easy, but, where emotions are concerned, this may be difficult. I once confronted an angry man with a knife in hand; it took everything I had to remain calm in the face of a threat. By remaining calm, we can influence nonverbally what others perceive and how they will react.
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