The customer certainly is not ~always~ right.
"A woman came in expecting us to exchange a USED loofa that she openly admitted to using for the past month because she’s obviously 'a clean person'."
The manager went nuclear. He couldn't get the women to pay for what their kids had done, so he banned them for life and had their pictures circulated to every other store in the chain.""A mom asked if her ten-year-old daughter could use our employee bathroom. Customers aren’t allowed unless it’s an emergency — and the public bathroom was like two doors down — so we said no. The woman then took her daughter into the dressing room and let her pee on the fucking floor.
"She was flabbergasted it only lasted a year. It was yellowed and disgusting. I left her at the register and went to bathroom to scrub my hands clean.""When I worked at a baby retail store, a customer came in to return a cozy coupe he got as a gift, because it was missing parts. He had no receipt and I couldn't find any missing parts, so I told him I couldn't process the return. He got upset and decided that he'd keep it, but only if I assembled it for him.
"I had to set it outside. She came back and I explained what happened. She just stared at me, and started ranting about how they are 'great' and 'new' and I should just 'wipe them up' over and over with increasing intensity. I finally walked off and my manager got the next earful.""I worked in the lingerie section of a major department store.