🔟 tips to build trust and improve the patient-physician relationship via BenLevyCello UChicago
Hi. I'm Benjamin Levy, a gastroenterologist at the University of Chicago. Here are 10 tips to build trust and improve the patient-physician relationship.I highly recommend reviewing the patient's chart and past medical history before going into a clinic room to see them. If possible, try to have your nurse obtain any needed previous medical records, like previousBeing well prepared will place patients at ease, improve trust, and expedite care.
Take advantage of the specialized handouts that gastrointestinal societies, like the American College of Gastroenterology, provide to members for use in their clinic. These handouts illustrate that your care is standardized and congruent with physician thought leaders, and that you are active with your national physician organization.Whenever you can, walk patients to the front desk for a check out.
It's sometimes difficult to fit everything you need to do into one clinic visit, so provide a review of systems checklist for patients to complete before their clinic visit. The waiting room is a great opportunity for patients to do this, right after check in. This will speed up your history-taking. I recommend writing clinic and inpatient discharge recommendations in easy-to-understand language. In the discharge summary, I reference each medication that I have either started or discontinued, and, if needed, describe possible side effects for the patients to look out for. This technique dramatically improves patient adherence to our recommendations.Patients love it when you call them at home to check on them and to follow up on abdominal pain, nausea,, etc.
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